I spent a number of years working in customer service jobs, so when I need to
approach a company with a problem, I do my best to be as pleasant as possible. It’s not an easy job, and they deserve respect.
That said, The Frogman, an awesome guy who runs a great comedy web page along with a photography tutorial page and adorable Corgi-centric blog, made a post today about how anxiety effects someone’s ability to approach customer service.
Because I view the world through my own filter, I thought of how much I hate calling companies for help and sometimes approaching people in the store. It’s not because I have anything personal against the reps, but because that’s when the rougher parts of my dyslexia get the better of me.
I’ve written about how numbers effected me while dealing with one of the services we rely on here, but I also have issues with understanding some voices.
My audio processing issues turn deep voices into my kryptonite. Each word could be enunciated perfectly, but I would still have to request repeats. I always feel bad when that happens, because it is irritating to repeat yourself and people have yelled at me in the past for it.
A month or so ago, I ordered something from Kohl’s web page, and when it arrived, I found it had a security tag on it. Before I went to the store to get it removed, I figured I’d give the company a call to notify them of their mistake.
They outsource their customer service, so the lady who answered had a very thick accent, and I could hear others in the background with the same accent. Oddly enough, I’m usually pretty good at understanding accents.
Anyway, this customer service lady also had a somewhat deep voice, which is what got in the way that day.
Thankfully, she was very patient with me, and even gave me a discount code for a future purchase for my trouble. I think she may have been used to repeating herself already, but I still apologized, because I knew she probably had other people waiting on the line.
When things do go smoothly, I’m always a little surprised. I had to make a doctor’s appointment today, and although I’ve been to this clinic several times already, I’m always a little cautious about calling.
They’ve never been anything but kind to me, and they’ve actually changed their paperwork to having larger text on cream paper to make it easier to read, but I still feel anxious about making a mistake with numbers or understanding what I’m being told.
I wonder, do any other LD adults have this issue?