Have you ever noticed how the phone keypad is the reversed version of the computer number pad?
|Why can’t you be consistent?|
I hadn’t, either, until my last out of the home job.
Now, I’m pretty shaky when it comes to dealing with numbers to begin with. I can’t keep more than three to four digits in my head for any amount of time, and when it comes to doing math without a pencil and paper? Forget it.
Part of what made that job so hard on me was that a lot of it involved entering the same numerical data multiple times into the computer while fielding phone calls.
When I first started, I couldn’t figure out why I had so much of a harder time keeping my numbers straight. I’ve been using phones for as long as I can remember, and I had pretty decent keyboarding skills, so what was the problem?
One day, I took a closer look at the two number pads.
They’re reversed! No wonder I had such a hard time switching between the two.
Who decided that was a good idea, and why did they do it? It’s bad enough that my learning disability makes numbers so difficult, but this kind of stuff just makes me want to introduce my head to my desk. Repeatedly.
Thankfully, now I only deal with numbers in finances or when I need to do something with accounts. So, they don’t drive me up the wall quite as much as they used to.
That frustrating experience has given me a bit more patience when speaking with customer representatives, though. Many of their jobs aren’t exactly wonderful, but if they have problems similar to mine? I feel their pain.